Shipping conditions

It usually takes 3 - 7 days to process an order, after which it will be shipped. The delivery time depends on your location and is estimated as follows:

- Europe: 6 - 8 business days

- USA: 3 - 4 business days

- Australia: 2 - 14 business days

- Japan: 4 - 8 business days

- International: 10 - 20 business days

It is difficult to predict shipping times. You can track the manufacturing times of our products and add additional days for shipping:

We work with an on-demand company that handles orders with facilities all over the world!

International orders may be subject to an additional customs and tax fee. This fee is beyond our control and is assessed by the local customs office. Customs regulations vary from country to country. Therefore, please check directly with your local customs office to see if they charge duties and taxes on your purchases.

 

Before you contact us, please help us as follows:

- Check the shipping confirmation email for errors in the shipping address.

- Ask at the local post office if the package is there.

- Check with your neighbors to see if the courier left the package with them.

If the delivery address was correct and the package was not delivered to the post office or your neighbor, contact us at [mail[at]mio-leo.com] with your order number.

If you found an error in your shipping address, we can send you a replacement order, but shipping will be at your own expense.

We work with a print-on-demand dropshipper. They have locations all over the world. Depending on where you are, orders will be processed and shipped from the facility that can do it most efficiently!

You will receive a tracking link via email when your order ships.

We are very sorry if the product you ordered arrived damaged. To help us fix this quickly, please send us an email within a week with photos of the damaged product, the order number and any other details you have about your order to [mail[at]mio-leo.com]. We will send you a solution as soon as possible!

We work with a print-on-demand provider who makes the items only when they are ordered. To avoid unnecessary overproduction, I ask you to think of the environment and not order unnecessary products.

If something is wrong with your order, you can return it within 14 days. Please let us know if something is wrong with the order or you are dissatisfied by contacting us at [mail[at]mio-leo.com]!

Refunds are only offered to customers who receive incorrect or damaged items. If any of these apply, contact our customers at [insert your support email here] with photos of the wrong/damaged items and we will sort it out.

We work with a print-on-demand vendor who does not make the items until they are ordered.

To avoid unnecessary production of items, check out our size charts to see what size will fit. We have one for each item in our store in the product description.

While it is rare, it is possible that an item you ordered was mislabeled. If this is the case, please notify us at [mail[at]mio-leo.com] within one week of receiving your order. Include order number and photos of the mislabeled item. We will send you a new one or refund the purchase price!

Claims for misprinted / damaged / defective items must be filed within 4 weeks of receipt of product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims that are considered an error on our part will be at our expense.

If you or your customers discover a defect in the products or any other problem with the order, please submit a problem report.

 

The return address is Printful's facility by default. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns will be used for charity after 4 weeks. If Printful's facility is not used as a return address, you will be liable for all returned shipments.

 

Unclaimed - Deliveries that are unclaimed will be returned to our facility and you will be liable for the cost of redelivery to you or your end customers (if applicable).

If you have not registered an account on printful.com/en/ and added a payment method, you hereby agree that any returned orders due to an incorrect shipping address or failure to receive the shipment will not be available for reshipment and will be used for charitable purposes at your expense (without us issuing a refund).

Printful will not accept returns of sealed merchandise, including but not limited to face masks, that are not suitable for return for health or hygiene reasons. You hereby agree that returned orders containing face masks will not be available for reshipment and will instead be disposed of.

 

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for customers residing in Brazil, we do not refund orders just because the customer changed their mind. Returns for products, face masks, and size exchanges can only be offered at your expense and discretion. If you decide to accept returns or offer size exchanges, you must submit a new order for a face mask or product in a different size at your own expense. Customers residing in Brazil who change their mind must contact our customer service and express their will to return the item within 7 consecutive days of receipt and provide a picture of the item. The withdrawal request will be subject to an evaluation to verify if the product has been used or destroyed, even if it is partial. In these cases, a refund is not possible.

 

Notice to EU consumers: according to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, you cannot be offered a right of withdrawal for:

1. the supply of goods manufactured or clearly personalized according to the consumer's specifications;
2. sealed goods whose seal has been broken after delivery and which are therefore not suitable for return for reasons of health protection or hygiene,

therefore, Printful reserves the right to refuse returns at its sole discretion.

 

The English language version of this policy and its interpretation shall prevail, regardless of any translations made for whatever purpose.